Refund policy

All sales are finals. If items are damages please read damages and issues tab below.


To start a return, you can contact us at Shakiaraj@shiesbeauty.com. 


You can always contact us for any return question at Shakiaraj@shiesbeauty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please send images to Shakiaraj@shiesbeauty.com . If items is accepted for exchanges we will send return shipping labels with instructions.

You can always contact us for any return question at Shakiaraj@shiesbeauty.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like used items. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically ship new items.
If more than 15 business days have passed since we’ve approved your return, please contact us at Shakiaraj@shiesbeauty.com.